TC Performance Dashboard — Sep 14–20, 2026

Plato First Calls · 4567 calls shown · filter by Manager, Region, Trail Status & call duration
Min calls per TC:
Show:
Team-wide miss summary — calls where criterion was flagged as missing
SALES — Discovery & Close
DESTINATION — Visa, Routing & Package
BRAND
TC × Rubric Miss Matrix — which questions are being missed
SALES — Discovery & Close
S1Occasion / trip purpose
S2Exact dates & flexibility
S3Booking urgency / timeline
S4Flight status checked
S5Prior / first international travel
S6Pace preference
S7Lead source captured
S8Budget qualified
S9Close: specific follow-up time
S10Close: delivery channel & deadline
DESTINATION — Visa, Routing & Package
D1Schengen appt timing & max-stay
D2Schengen processing time
D3Visa docs, VFS fee, ITR, employment
D4City-level routing & transport
D5Seasonality / weather
D6Hotel standards & room size
D7City tax disclosed
D8Package inclusions listed
D9Exclusions listed
D10Shared activities & meeting points
BRAND
B1App recommended & customisation shown
B2Concrete proof points used
B3Rating / customer volume mentioned
B4Support capability positioned
Miss rate:
0–25%
26–50%
51–75%
76–99%
NEVER (100%)
TC & Score Top 3 Focus Areas
biggest misses first		 SALES — Discovery & Close DESTINATION — Visa, Routing & Package BRAND
S1
Occasion		S2
Dates		S3
Urgency		S4
Flights		S5
Prior Trvl		S6
Pace		S7
Lead Src		S8
Budget		S9
Close:Time		S10
Close:Del		 D1
Sch:Appt		D2
Sch:Time		D3
Docs/VFS		D4
Routing		D5
Season		D6
Hotel/Rm		D7
City Tax		D8
Inclusions		D9
Exclusions		D10
Shared		 B1
App		B2
Proof Pts		B3
Rating		B4
Support
TC Score — ranking, worst to best
TCCallsAvg MinsDestinationSalesBrandOverall<20%Status
How to read this Top 3 Focus Areas ranks each TC's highest-missed criteria by call count (min 3 calls to qualify) across Sales, Destination and Brand combined — that's where to start coaching. NEVER in the detail cells = never covered once in the filtered calls — teach it, don't coach it. Use Search to jump to one TC regardless of rank; use "Show" to widen beyond the worst 25.